“Unless we attend to people and the needs they have, we are bound to have diminished results.”
There is no business that operates without the engagement of the people needed to make each aspect of it happen, regardless of the industry, size, age, or location.
Even the most innocent ventures suffer if they lack this clarity. A prime example is General Electric. During his 20-year tenure as their CEO, the company’s value rose 4,000%. Amazing.
Although he had the technical training to understand the working of the manufacturing aspects of the business, it is his insights about human behaviors that won him worldwide applause—morale was high, turnover was low, productivity was impressive. He instilled a psychology using the principles of organizational psychology that empowered people by introducing the revolutionary concept of removing boundaries between the levels in the hierarchical structure of the company. Through his invitational style, he was able to inspire people to think about their job and the way they worked and contribute new and innovative ideas. People felt valued, heard, and important.
Simple as it sounds, it is not easy to manage the flow of information that comes in once you open the doors to hearing from your audience—you have to manage it all so no one gets sidelined. This means having an appreciation for the psychology of allowing people to be viewed as thinking, feeling members of a group where inclusion is an essential component.
Maya Angelou said it best when she wrote: “… people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
So genuinely true; the reason for which is the psychology of human behavior.
There is always an infinite number of ways to share ideas and information, but it is in the delivery that we are either demonstrating our appreciation for the psychology of life or our dismissal of its power.